An experienced Customer Service Officer is required to join a very well established industrial parts company.
What's in it for you! Perm PositionSalary between 60-70k depending on experienceGreat work cultureOn site parking Duties include but not limited to - Assist in the completion of all daily tasks in relation to customer orders and enquiriesContribute to the overall progression of the Customer Service Team by being innovative and positive. Providing ideas and resolutions to problems faced.Processing of Sales Orders / Credit notesAction emails and phone calls based on priority in a timely mannerCreation of QuotationsProcessing of customer orders to meet Warehouse & Production requirements with correct details including Pricing, ETA requirements, ITP, Freight and other order specific detailsProviding Order confirmations with updates in relation to pricing, inventory availability and despatch timingProvide updates to sales team as requiredCreation and updates of Bills of Materials to achieve customer requirementsEscalation to Inventory team when back-orders arise to clarify availabilityManagement of customer specific data in relation to item codes Skills required - Highly enthusiastic towards providing excellent customer service with a friendly communication styleHigh energy personality with a positive, can-do attitude with a willingness to help out fellow team membersIntermediate Excel skillsGood understanding of mathematicsExcellent written and verbal communication skills, including being able to interact confidently, clearly and articulately at all levels, and accurately interpret informationExcellent interpersonal skills with high levels of emotional intelligence, able to engage stakeholders, influence positively and challenge in a respectful and considered mannerConfident, informed decision-making skillsIf you have the above requirements then please apply online now, we are interviewing immediately. Only candidates who have relevant experience will be short listed and contacted.