The Country Chef Bakery Co. is seeking an enthusiastic, motivated and confident Customer Service Officer to join our team at our Bells Creek facility on the Sunshine Coast.Country Chef's recipe for success has transformed us from a small family run start-up in the 1950's to one of Australia's leading bakery businesses with partnerships that include Australia's major retailers. While we compete in the fast-moving consumer goods sector, our menu for success remains our incredible ingredients, original ideas, and genuine craft in every product we bake. As we move into a new and exciting stage in the Country Chef story there's one ingredient we cannot do without … our fantastic people!About This OpportunityThe Customer Service Officer is responsible for utilising The Country Chef Bakery Co systems and processes to ensure customer order information is entered accurately in a timely manner, whilst building productive relationships with internal and external stakeholders that ensure customer delivery and service levels are achieved.Your responsibilities will include (but are not limited to):Prompt conversion of all Customer Purchase orders to Sales Orders to meet Customer requirements.High level of attention to detail when entering and monitoring data in The Country Chef Bakery Co. systems - customer details, delivery dates, quantities, delivery addresses, transport carrier, and pricing.High level of organisational skills of outlook mailbox and strong time management of inbound customer emails and calls.Demonstrates strong time management skills and an awareness of the importance of efficient work practices to deliver on role expectations in a timely manner.Build strong relationships internally and externally by always demonstrating the company values.Investigating and resolving customer enquiries.Providing solutions that balance customer satisfaction and company policies.Take responsibility for learning and development to grow expertise in current systems and processes.Other duties as required.About YouExperience in a Customer Service role, logistics, or high volume administration-based role is preferred but not essential.Demonstrated ability to achieve set deadlines within a working environment.Intermediate to advanced Microsoft Office skills (Word, Excel, and Outlook).Experience using an ERP system is preferred but not essential.Proven attention to detail.Excellent verbal and written communication.Process driven.Well-developed interpersonal skills, including the ability to work with internal and external stakeholders to achieve an outcome.Highly motivated with a 'can do' attitude.Why Join UsThis role offers the unique opportunity to make a significant impact on our organisation's growth. You will have the opportunity to work autonomously in a team that values innovation, collaboration, and the development of its people.Full time permanent position with an established and leading FMCG business.Paid Birthday Leave - enjoy a paid day off on your birthday.Employee Assistance Program.Free product to take home!Ultimately, we're looking for someone who embodies our values, enhances our team culture, and who has the capacity to grow and develop with our business. If this sounds like you – APPLY NOW!We foster an inclusive equal employment opportunity culture, celebrating diversity in all its hues.Your application will include the following questions:How many years' experience do you have as a Customer Service Representative?Which of the following statements best describes your right to work in Australia?Do you have data entry experience?Do you own or have regular access to a car?What's your expected annual base salary?
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