About the role ARC (The Australian Reinforcing Company) is currently seeking a Customer Service Officer to join our tight-knit team at the Port Macquarie branch where you will be working closely with sales and operations to deliver an outstanding customer experience. This position would be a suitable opportunity for someone looking to build on their existing customer and sales experience. The hours for this role will be Monday to Friday from 8:00 am - 4:00 pm. Your responsibilities: Providing outstanding customer service over the phone, email and at the front counter. Troubleshooting customer sales queries and answering any questions. Upselling and providing quotes to customers. Sales data entry, general invoicing, administration and purchasing. We are looking for someone who is customer service focused, has a high attention to detail and thrives working in a fast-paced environment. You will also have: Experience in a similar customer service role. The ability to build relationships with a diverse range of clients. Excellent verbal and written communication skills. A can-do attitude and a strong desire to learn and develop your skillset. Team player and can multi-task well. Key Benefits Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site. Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service. Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands. Accessible learning available to everyone: InfraBuild Learn360 provides every InfraBuild employee with self-directed learning opportunities. Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees. About Us The Australian Reinforcing Company (ARC) is a local supplier of steel reinforcing that Australians have trusted for more than 100 years. ARC is a brand of InfraBuild, Australia's leading integrated steel manufacturing, distribution and recycling business. Why Work Here? We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry. Work with a greater purpose: Join us in the pursuit of a sustainable future. Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Build your own future: Step into a culture where every day is an opportunity to grow. We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands. It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Agencies should note that unsolicited resumes will not be accepted to this position. We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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