Join Our Team at TSA Group - Australia!Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? If so, TSA Group - Australia is looking for someone just like YOU to join our dynamic team!We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love; by revolutionizing the way they connect and communicate with brands.About the JobAs a Customer Service Officer, you'll team up with Services Australia to help everyday Aussies with essential payments and services. From welfare support to Medicare services and emergency assistance, Services Australia makes sure Australians get the help they need in all sorts of situations, like unemployment, illness, and retirement. This is the perfect opportunity for anyone looking to start their journey with an entry-level position; we know a new role can be stressful which is why the support will still be there even after you leave training!Job DescriptionWhat You Need to Know About Your New RoleYour Team: You'll represent Services Australia in our Tier 1 Digital Support team.Training: Get full-time, paid comprehensive training in a super supportive environment.Helping Customers: Use self-service portals to help customers find the info they need.Building Connections: Make every customer feel valued and heard with genuine connections.Creative Problem-Solving: Handle challenges with creativity and a solution-focused approach.Show Empathy: Support our most vulnerable customers, making a big impact in their lives.Customer Care: Deliver top-notch service in every interaction, leaving customers happy and satisfied.QualificationsWhat We're Looking ForIntegrity: Be respectful, open, honest, and authentic.Tech-Savvy and Smooth Talker: Navigate different systems easily and communicate effectively.Driven and Resilient: Take on challenges and bounce back stronger.Big Heart: Care deeply about making a positive impact on people's lives.Availability: Work within our rotating roster, Monday – Friday, 7 am - 7 pm.Location: Full-time role at our office at 31 Troode St. West Perth, near City West Train Station.Additional InformationWhy You'll Love Working with Us#TSAWays: Join a unique culture that's all about growth, recognition, and fun!Career Growth: Climb the ladder with opportunities for internal progression.Great Training: Enjoy full training with ongoing coaching and development.Recognition: We celebrate our people with vibrant and rewarding programs.Supportive Team: Be part of a fun, friendly, and supportive team.Flexible Schedule: Experience a healthy work environment with a flexible schedule.Awesome Perks: Get loyalty perks and a Christmas gift that'll make your day!Join Us!At TSA Group - Australia, we love diversity and welcome applications from all qualified candidates. However, this opportunity is exclusively for Australian citizens. If you meet this criterion and are over 18, we'd love to hear from you! Apply now and start an exciting journey with us!
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