Customer Service Officer

Thornton, Newcastle, Maitland & Hunter NSW

Administrative Assistants (Administration & Office Support)

Are you up for a new challenge?
Excited about the opportunity of rejoining the workforce or taking on a role where you can make a real difference?
If you thrive in a collaborative, and supportive team environment that values fun and open communication, we want to hear from you!
At Steamatic, we're on the lookout for a dynamic Customer Service Officer to join our team.
In this full-time position , playing an important role in providing direction and guidance throughout the life of claims while meeting specific reporting KPIs.
Your responsibilities will include generating accurate assessment reports, managing administrative tasks, and creating invoices.
Why Join Our Team?

Make a Difference:

Be part of a team that is always learning, innovating, and setting industry standards, making a positive impact on clients.
Comprehensive Training:

Gain expertise in various areas of property restoration, from flood damage to mould remediation and fire damage, with thorough training in administration processes and the use of internal systems.
Career Opportunities:

We invest in your success and offer advancement opportunities.
Join the Family:

Despite our growth, we maintain a close-knit, family-like atmosphere.
When you join Steamatic, you become part of our welcoming family.

Your Key Responsibilities:

Process and action all phone/email enquiries.
Collaborate with the Scheduler to ensure that work is properly planned and that both internal and external customer requirements are met.
Provide administrative support.
Handle data entry and file management.
Communicate with specialist contractors.

Qualities We're Looking For:

Strong communication skills, positive attitude even in challenging situations.
Confidence in phone communication.
Competence with Microsoft Office applications.
Comfortable in a fast-paced, independent working environment.
Super organized, with the ability to complete tasks to a deadline with meticulous attention to detail.
Taking responsibility and accountability for your workload.

If you're looking for a challenge and have fun along the way Apply Today!

Attach a copy of your CV.
Cover letter outlining why you feel you would be a great fit for the position and list your relevant experience, which will allow you to fulfil your role.

Application close 5pm on the 28/09/2024 – only shortlisted applicants will be contacted.

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