Customer Service Officer Continuing, full time appointment Professional Employee Level 4 - $66,471 – $69,264 pa Plus 17% superannuation and 6 weeks annual leave Alice Springs Campus Use your passion and customer service skills in the Community Connections team at Charles Darwin University.About the Position As the Customer Service Officer – Alice Springs Campus (CSO-ASC) you will provide front-line customer service for the University, responding to inbound enquiries from prospective students and their parents, current students, staff, and members of the public.As part of your role, you will deliver site-specific administrative services that contribute to the smooth running of the campus, including set up and issue of student and staff ID cards, issuing contractor keys and vehicle keys, mail management, campus stationery & amenity orders, managing Desert Lantern restaurant bookings and assisting with campus activities and events.The CSO-ASC also provides assistance with outbound current student communications for the University.Responding to requests from CDU business partners, students and external stakeholders.Based in the local Associate Vice-Chancellor team, the CSO-ASC will work across areas of CDU TAFE and Student and Academic Services to ensure current knowledge of CDU course offerings, key contacts, and processes as they relate to prospective and current students.About You To be successful, you will require: Education, training and/or relevant experience equivalent to completion of Diploma and/or Certificate IV in a nationally accredited qualification.Written communication skills, with the ability to respond to enquiries in writing and liaise with other teams across the University on sometimes complex cases.High level verbal communication skills, with the ability to communicate complex processes or regulations, to provide clear information to customers and to communicate effectively and constructively with staff.Experience working in a team of customer service staff (in the vocational or higher education sector preferred), including collaborating to achieve shared goals.An outstanding commitment to customer-service for internal and external customers, delivering exceptional customer outcomes.To view the responsibilities of the role, please click on the: Position Profile.This position is subject to Charles Darwin University Affirmative Action Priority Recruitment measures, in accordance with s57 of the Anti-Discrimination Act 1992 (NT) 1992.First Nations applicants are strongly encouraged to apply & will be granted priority consideration for this vacancy.For information on Affirmative Action Priority Recruitment at CDU and how to apply, please visit https://www.cdu.edu.au/careers-cdu/affirmative-action-priority-recruitment Remuneration Appointment to this role will be at Professional Employee Level 4.The base salary will be in the range of $66,471 – $69,264 per annum.The total remuneration package will be in the range of $77,771 - $81,038 per annum, including 17% superannuation.What's in it for you?• An employer who values your contribution to building a bigger, better and stronger University • Work with a University committed to changing people's lives for the better through training, education and research • Opportunities for professional development, paid study and career progression • An enviable lifestyle in the spectacular Northern Territory • 17% superannuation • Up to six weeks of paid annual leave • Up to 26 weeks of paid parental leave (primary care giver), in addition to government payments (eligibility criteria apply) • Recognition of prior service with another Australian university / NT Government for Long Service Leave (recognition applied to qualifying period only) • Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989 • Free on-campus parking in designated areas • Employee Assistance Program • Salary Packaging opportunities How to Apply All applications must be received online via the 'apply' button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience.For a confidential discussion about the position please contact Stephanie Dominguez on 08 8959 5243 or email ****** can be made throughout the application and selection process, as well as during employment to support applicants and employees with disability.CDU's Workplace Adjustment Policy and Procedure can be found at https://policies.cdu.edu.au/view-current.php?id=191&version=1.If you would like to discuss adjustments, please contact the People Services Team on 08 8946 7154 or email ****** and Inclusion At CDU we actively celebrate our diversity.We innovate, embrace new ideas, and act with courage and kindness.We're about what we can give to the world rather than what we take, and we believe in the transformative power of education.We work hard to make sure every member of our University community feels they truly belong.Understanding that it is through our focus on our people and leveraging our differences that will make CDU the most connected University in Australia, we are striving to ensure that our culture and our community are inclusive of all our staff, students, and visitors.We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals.Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neurodiverse people, LGBTQIA+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.You make CDU.And we want you to be exactly who you are.Applications Close: Monday 17 June 2024
