Hybrid working with flexible work arrangementsMultiple upcoming contract opportunities - you choose!At the City of Newcastle (CN), we pride ourselves on delivering exceptional service and creating outstanding experiences for our customers.Our Customer Service Centre is dedicated to upholding our values of cooperation, respect, excellence, and wellbeing in every interaction. A range of upcoming contract opportunities are available for dedicated and enthusiastic Customer Service Officers to join our team and help us continue to provide top-notch service across all touchpoints.As a Customer Service Officer, you will be the primary point of contact for the community. You will play a crucial role in delivering high-quality interactions across a variety of channels, including phone, digital, and face-to-face channels to support our customers with requests and applications in relation to the services that we provide. Your ability to project a positive image and provide exceptional service will be key to ensuring our customers have an outstanding experience every time they engage with us.Application Closing Date: Sunday 12 January 2025.Remuneration: $76,323.45 + 11.5% Superannuation per annum for a 35-hour week.Contact: Kyrin Farrow - Customer Service Centre Team Leader - .If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact for a confidential discussion.You must have the right to live and work in Australia to apply for this job.CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.Personal Details * Required fieldFirst name *Last name *E-mail *Digits only or add + for international numbersStreet *Street Cont.City, Town or Suburb *Postcode or Zipcode *Country *State, Region or Province *LinkedIn URL(Please click on your profile and copy the URL from your profile page.)QuestionsHave you previously been employed with City of Newcastle? *YesNoAre you an existing employee of City of Newcastle? *YesNoPlease outline your current right to work in Australia: *I am an Australian citizenI am a Permanent ResidentI require visa sponsorship to work by City of NewcastleI hold a current work visa (please provide information of your current visa below)Do you have the right to work in Australia? *YesNoHave you served in the Australian Defence Force? *YesNoAre you currently engaged as a contractor (including labour hire) with City of Newcastle or have been in the last 2 years? *YesNoIs the advertised salary package in line with your expectations? *YesNoWhich position would you like to be considered for? *6-month contract9-month contract12-month contractPlease consider me for all contract opportunitiesWhat excites you most about working in a contact centre, and why is providing exceptional customer service important to you? *How have you demonstrated an active commitment to Inclusion, Diversity & Equity in your career? *City of Newcastle acknowledges that we operate on the grounds of the traditional country of the Awabakal and Worimi peoples.We recognise and respect their cultural heritage, beliefs, and continuing relationship with the land, and that they are the proud survivors of more than two hundred years of dispossession.CN reiterates its commitment to address disadvantages and attain justice for Aboriginal and Torres Strait Islander peoples of this community.#J-18808-Ljbffr