Newcastle, Newcastle, Maitland & Hunter NSW
Full time
Pacific International Insurance is a dynamic cross-Tasman company that operates as part of a respected global insurance organisation. We have a diverse portfolio of insurance brands. With our strong foundation and progressive mindset, we continue to forge ahead, anticipating and meeting the evolving needs of our customers in the ever-changing insurance landscape.
Rapid Solutions has specialised in providing quality professional indemnity and liability insurance for home services businesses for more than 25 years. We are looking to welcome a new team member seeking personal and professional growth in a collaborative and customer centric environment.
A bit more detail on the role… We are looking for an energetic, positive and self-driven Customer Service Officer. You will manage and nurture a portfolio of customers by placing insurance, via inbound and outbound calls and digital platforms. You will be supported with ongoing training and coaching to ensure you are set up for success, developing specialised skills in underwriting, risk assessment, sales, and negotiation.
What your day will look like… Manage inbound and/or outbound calls and emails to and from current and prospective customers within a dedicated portfolio Provide a great customer experience with accurate and reliable information and service Uncover your customer's needs and assist with providing a suitable insurance option to protect what is important to them Document customer correspondence and complete administrative processes We would love to hear from you if you have… Exceptional service skills; you are achievement oriented and love meeting and exceeding individual and team goals A proven track record in nurturing and growing a portfolio of customers and developing relationships Efficient time management skills, able to coordinate, prioritise and complete multiple administrative tasks to timeframes A strong level of digital literacy and an aptitude for learning A high degree of accuracy and attention to detail An energetic and tenacious nature with a passion for service Previous financial service experience in insurance broking is not essential but is highly regarded Why you will love working with us… A supportive, inclusive and flexible environment that values work-life balance Competitive remuneration and variable rewards Wellbeing Program offering EAP, annual influenza vaccination and annual wellbeing reimbursement to support your individual wellness Volunteer and support opportunities to make a difference in your local community Reward and Recognition Program offering monetary rewards and additional leave Great office in the heart of Newcastle with free secure parking provided If you enjoy being part of a cohesive and friendly team, thrive on providing a great customer experience and working to clear goals, we would love to hear from you. We are seeking to fill this role quickly, please include a brief cover letter with your CV.
Your application will include the following questions:
Do you consent to completing a criminal history background check should your application proceed? What is your expected annual base salary? Do you have permanent and unrestricted work rights in the Country this position is located in? I confirm the information I have provided in this application is true and correct and I understand it will have an influence on the outcome and final selection process. I therefore give my permission for this information to be discussed with those relevant to the decision making process. #J-18808-Ljbffr