Pacific International Insurance is a dynamic cross-Tasman company that operates as part of a respected global insurance organisation. We have a diverse portfolio of insurance brands. With our strong foundation and progressive mindset, we continue to forge ahead, anticipating and meeting the evolving needs of our customers in the ever-changing insurance landscape.Rapid Solutions has specialised in providing quality professional indemnity and liability insurance for home services businesses for more than 25 years. We are looking to welcome a new team member seeking personal and professional growth in a collaborative and customer-centric environment.A bit more detail on the role…We are looking for an energetic, positive and self-driven Customer Service Officer. You will manage and nurture a portfolio of customers by placing insurance, via inbound and outbound calls and digital platforms. You will be supported with ongoing training and coaching to ensure you are set up for success, developing specialised skills in underwriting, risk assessment, sales, and negotiation.What your day will look like…Manage inbound and/or outbound calls and emails to and from current and prospective customers within a dedicated portfolioProvide a great customer experience with accurate and reliable information and serviceUncover your customer's needs and assist with providing a suitable insurance option to protect what is important to themDocument customer correspondence and complete administrative processesWe would love to hear from you if you have…Exceptional service skills; you are achievement oriented and love meeting and exceeding individual and team goalsA proven track record in nurturing and growing a portfolio of customers and developing relationshipsEfficient time management skills, able to coordinate, prioritise and complete multiple administrative tasks to timeframesA strong level of digital literacy and an aptitude for learningA high degree of accuracy and attention to detailAn energetic and tenacious nature with a passion for servicePrevious financial service experience in insurance broking is not essential but is highly regardedWhy you will love working with us…A supportive, inclusive and flexible environment that values work-life balanceCompetitive remuneration and variable rewardsWellbeing Program offering EAP, annual influenza vaccination and annual wellbeing reimbursement to support your individual wellnessVolunteer and support opportunities to make a difference in your local communityReward and Recognition Program offering monetary rewards and additional leaveGreat office in the heart of Newcastle with free secure parking providedIf you enjoy being part of a cohesive and friendly team, thrive on providing a great customer experience and working to clear goals, we would love to hear from you. We are seeking to fill this role quickly, please include a brief cover letter with your CV.
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