About the role An exciting opportunity for someone with experience in sales administration or customer service to join a market leader in the rural industry. This role is the hub between our sales teams on the road, despatch centres, and various depots across ANZ, ensuring seamless operations and exceptional service delivery. Key responsibilities include: Oversee the end-to-end process of customer orders, ensuring accuracy, efficiency, and timely delivery. Collaborate with despatch teams and depots to manage inventory levels, transportation, and distribution across Australia, with a focus on rural areas. Handle credit approvals, disputes, and reconciliation in alignment with company policies. Serve as the primary point of contact for rural distributors, providing exceptional support and fostering long-term relationships. Identify opportunities to enhance customer satisfaction and drive revenue growth by recommending additional products and services. Work closely with sales team members on the road, providing them with the information and resources needed to succeed. The ideal candidate is proactive with a solution-oriented mindset. Other key attributes include: Previous experience in order management, logistics, or customer operations. Meticulous and thorough, with a focus on accuracy and efficiency in all tasks. Experience working in a wholesale, logistics, and the distribution of physical goods is a strong advantage. Experience in a SAP environment is desirable. Experience using Salesforce is desirable. Key Benefits Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site. Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service. Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands. Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful. Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees. About us Waratah Fencing is an iconic business servicing a wide range of customers across rural Australia. We don't just develop and manufacture premium fencing products, we provide fencing solutions. We have earned our reputation by developing innovative products to meet the needs of rural farming for over 135 years. With the largest and most experienced sales support team and distribution network, this is your opportunity to excel, working alongside industry stakeholders and the Nation's most innovative farming solutions. Our robust team are passionate about what they deliver and how they deliver it, you'll be the same! Why work here? We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry. Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands. It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.#J-18808-Ljbffr
