Customer Services Officer (x2)
Position Outline
Position Customer Services Officer (x2) Work Location Administration Building, 23 West Street
Directorate Corporate Services
Section Customer Service
Reports to Coordinator, Revenue and Customer Services
Annual Salary Band $70,287.00 - $74,836.00
Classification Level 2, Mount Isa City Council Certified Agreement 2018
Engagement Type Full-Time, Ongoing
POSITION OBJECTIVE This position is to efficiently and politely provide the highest possible standard of customer service ensuring the needs of Council's customer are met in a friendly, accurate and courteous manner.
POSITION REQUIREMENTS Demonstrated experience in a customer service role including cash handling and call centre. Sound level of skill in the use of MS Windows, MS Word, Ms Access, Excel and Electronic Mail. Demonstrated excellent communication and organisational skills. Demonstrated conflict resolution skills. Hold a current driver's licence. KEY RESPONSIBILITIES Provide administration and customer service duties for the Council. Recording and registering of all documents onto Council's Electronic Data Management System adhering to recordkeeping policies and procedures. Provide excellent customer service in both face-to-face situations and on the telephone. Ensure accurate and up to date information is provided to the public at all times. Provide Council with effective and accurate data collection. Provide and maintain high level of confidentiality. Out of ordinary hours work may be required. You are required to follow any other lawful and reasonable directives provided by your supervisor or more senior officer. Council reserves the right to change these duties at any time. KEY PERFORMANCE INDICATORS All assigned tasks completed professionally and on time. Accountable for positive health and safety practices. High level of confidentiality maintained. WORK HEALTH AND SAFETY All employees of Council have an obligation to comply with Work Health and Safety legislation including Council's Work Health policies, procedures, and work instructions.
WHAT'S IN IT FOR YOU? When joining Mount Isa City Council, you are provided with pathways and opportunities to grow and achieve your potential.
Eligible employees can access our Employee Assistance Program, elect to join our free Immunisation Program, and enjoy sporting reimbursement opportunities.
Full-time employees receive 5 weeks annual leave (pro-rata to part-time employees, not applicable to casual employment) to enjoy time outside the workplace!
HOW TO APPLY What to include in your application: Write a maximum 2 pages on how your experience, abilities, knowledge and personal qualities meet the position requirements of the role. Your current CV or resume, including two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. Submitting your application: Submit online at: https://www.mountisa.qld.gov.au/current-vacancies; or Email Human Resources on ****** Both word and PDF are accepted file formats. Please note that: Council undertakes a range of checks and assessment methods to assist in selection, including criminal history checks, pre-employment medical etc. Mount Isa City Council is an Equal Employment Opportunity employer.
Council strongly encourages all suitable applicants to apply for this role. Applicants must be eligible to live and work within Australia. Creation Date January 2017
Reviewed Date 24 October 2023
Contact Human Resources 07 4747 3389
Closing date 6 November 2024
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