TAXIBOX is Australia's leading mobile storage company, with operations across Melbourne, Sydney, Brisbane, Adelaide and the Gold Coast. Our company is recognised nationally for disrupting the traditional storage industry byusing innovation, technology and creating a unique culture like no other. We're expanding seriously fast and due to our growth,we're looking for a skilled and committed Customer Service Superstar to join the team based at ourBraeside head office.
Don't let the word 'storage' put you off — we're anything but dull. We've been disrupting the traditional self-storage industry for over 10 years now,transforming the stuff our customers love into the space they need. We do things differently byliving our values:
Remarkable deliverers — be unique, memorable and awesome in every interaction with our team and customersChase the GOAT — strive to be the "greatest of all TAXIBOXERS"Open TAXIBOX, no BS — we promote an open environment but expect that we all get on with itAs part of the team working from TAXIBOX HQ (dog friendly Fridays), you'll enjoy monthly Friday lunches, quarterly activities (escape room masters we're looking at you!) and access to a high-quality caffeine making machine. We hold regularrecognition awards amongst the team and provide an ongoingcommitment to up-skilling (there's a host of training and development options for you to choose from across the year).
The successful applicant will besomeone who fits with our DNA: You'll haveextensive customer service skillsYou'll have a high level of professionalism andempathyYou'll go above and beyond with yourcommunication skillsYou'll be willing to contribute to the success of the team byshowing initiative andembracing change in a positive wayYou'll be motivated tohit targets and goalsYou'll have a strongattention to detailYou'lldo more than just provide customer service – you'll be unique, memorable and awesome in every interaction with our customers and our teamYou have an established and positive "can do attitude" with an eagerness tolearn new processesAs a member of our growing customer service teamyour responsibilities will include: Providing anexceptional level of customer serviceProblem solving under pressureLiaising with customers by phone and email (primarily phone)Assisting withprocessing payments for TAXIBOX customersAssisting withday-to-day logisticsThis is a fun, challenging and rewarding opportunity with competitive pay and incentives. If you're the right candidate, we can offer you a great lifestyle, with room to grow within a fast-growing company. We don't need you to love the colour yellow,we need you to love helping people with your remarkable customer service skills.
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