We are seeking an experienced Customer Service Representative to join one of Australia's leading agricultural suppliers based in Melbourne CBD on a temporary basis for 3-6 months.
The current team are committed to providing personalised customer service and ensuring efficiency and consistency.
Key Responsibilities: Monitor product availability and dispatch capacity to ensure accurate real-time updates.
Support customers in accessing and using booking systems for efficient scheduling and dispatch.
Provide clear guidance on booking procedures and making load amendments.
Manage booking system capacity and constraints to enable timely product delivery.
Address customer queries and issues promptly while working to enhance their overall experience.
Key Qualities & Characteristics: Ability to develop relationships with internal stakeholders.
Understand timing and processes of product dispatch.
Effectively communication with stakeholders regarding terminal dispatch capacity.
Attention to detail and organisational skills.
Ability to problem solve and collaborate effectively.
Key Requirements: Exceptional verbal and written communication skills.
Prior customer service experience, ideally within the agricultural industry.
Strong problem-solving skills and the ability to think on your feet.
Experience in quality control is advantageous.
About Veritas Recruitment: Veritas are committed to placing you in the perfect temporary/contract or permanent role, the one thing we do is listen!
We understand the markets in which we work and provide advice on how to leverage yourself for the best opportunities.
Our approach is honest, straight forward and responsive.
We ensure that you are supported and guided through every step of the process and always treated as an individual.
How to Apply: To apply online, click on the appropriate link and send your resume in WORD format.
Alternatively, for a confidential discussion, please contact Joni Gilbertson on 03 9535 2111.
Note: Only candidates with full working rights and availability to work full-time will be considered.
We appreciate all applicants and will contact only those selected for further consideration.