Customer Service Officer

The OpportunityWe have an exciting opportunity for a Customer Service Officer to join the team at BMB Prestige, Blackburn.
Permanent position. Monday to Friday
We are seeking a Mandarin speaking Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.
Apply or call us for a confidential chat today on(03) 9875 9875 Role responsibilitiesEnsuring the environment is always customer friendlyGreeting customers on arrival.Keeping our customers informed about the repair process and anticipated completion dates for their vehiclesContacting customer to ensure that they are satisfied with the AMA experienceTelephone and email correspondenceSupportingmanagement with inventory (parts, paint, consumables etc)Liaise with insurance providers regarding claims/repairsDoes this sound like you? Fluent in Mandarin (Essential)Proven experience within a Customer Service positionHighly professional and personable with strong relationship building skillsStrong systems experience and competent computer abilitiesExcellent verbal and written communication skillsAbility to meet strict deadlinesAble to work effectively and collaboratively with the teamBenefits Reward & recognitionCareer development and trainingReferral bonus for recommending a friend to work with usDiscounts on parts and toolsUniforms24/7 professional counselling for Team members and their immediate familiesWe champion our Team, because it's our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. Shipstone Accident Repair Specialists is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation. No matter who you are, if you have the drive and talent to progress, when you're part of our Team, you're going places - APPLY NOW.

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