Position Title: Customer Service Officer
Agency: Department of Communities
Salary: Level 2, $70,432 - $75,516 pa pro rata + Super
Location: Manjimup
Work Type: Fixed Term (Full Time, Part Time, Permanent)
Closing Date: 2024-11-13 4:00 PM
About the Department: The Department of Communities brings together the services and functions of disability services, child protection and family support, housing, community initiatives, and regional services reform. It is a nationally recognised Accredited Carer Friendly Employer.
The Opportunity: As a Customer Service Officer, you will work as part of a team to deliver first-class customer service, ensuring that all eligible Western Australians have access to affordable and secure housing. You will interact with the public and staff at various levels through different communication channels (phone, writing, face-to-face). Responsibilities include:
Providing reports and correspondence on outcomes from customer contact. Liaising with real estate agents and landlords regarding housing service delivery. Interviewing customers to determine eligibility. Providing advice on services and products available. Application Process: To apply, click the 'Apply for Job' button and provide the following documents in Word or PDF format:
A current resume/CV. A two-page written application addressing the Essential Work Related Requirements (Selection Criteria) as stated in the Job Description Form (JDF). A copy of all qualifications (if applicable). For assistance with your application or to request documents in an alternative format, please contact Nijole West, HR Consultant. We also encourage applications from diverse backgrounds, including people with disabilities, Aboriginal and Torres Strait Islander people, and women.
Integrity and Diversity: The public sector is built on a foundation of integrity where employees act ethically. Applicants may be asked for consent to undergo criminal record screening during the application process. The Department embraces diversity and is committed to creating an equitable workforce.
Note: Lodgement is system-generated. Late submissions will not be accepted.
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