About us Kinetic is Australasia's largest mass transit bus operator.
Our brands are some of the most recognisable names in bus transport.
Collectively, Kinetic employs more than 5000 people and 3000 buses moving excess of 50 million people every year.
For more information visit https://wearekinetic.com/ The opportunity We are looking for people who are passionate about owning each customer interaction and going the extra mile to help.
You will need to have a great personality and a knack for problem solving, as this role requires you to be customer focused and approachable.
In this role, you will be in direct contact with our customers onboard our bus services and in the wider community.
This Role is a contract role until the end of February 2024 covering parental leave.
You will be working from our depot as well as the main curbside position in Launceston.
Primary Responsibilities and Accountabilities Assist to coordinate bus and employee operational movements, in relation to scheduled bus services and routes.
Take customer bookings and payment in an efficient and professional manner.
Answer phone and email enquiries in a prompt and professional manner.
Ensure all luggage is tagged correctly to ensure it is easy for the driver to allocate luggage correctly.
Assist with customer and driver questions and provide information and support to ensure a positive customer experience.
Direct interaction with drivers and passengers at the Launceston stop.
Provide information as necessary, to the relevant managers and team leaders to enable them to minimize the impacts on customers because of service disruptions or emergencies and incidents.
The boxes you'll tick A commitment to customer service Well developed communication skills to interact with people from diverse backgrounds Knowledge of local area public transport network Hold a full Car licence and have access to own transport The benefits of working with us Diverse, inclusive and supportive work environment Employment with Australasia's leading mass transit bus operator focusing on a positive culture and company values Permanent role with internal growth opportunities Comprehensive employee assistance program Including wellbeing, financial and nutritional coaching, counselling, and legal advice How you apply Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service.
We invite all suitably qualified applicants to apply, including First People, and people from diverse social, cultural and gender backgrounds.
There has never been a better time to join Kinetic!
So, if this sounds like you and you are ready for a challenging and rewarding career with Kinetic then click the 'Apply for this job' button now!
