Katherine Town Council is the Municipal Council for Katherine, NT, providing services to the Katherine Community relating to rates, roads, infrastructure, animal control, waste management, and other core essential services.At the heart of the Big Rivers region is Katherine, the fourth largest township in the Northern Territory. Katherine is located at a critical crossroads point for Northern Australia, connecting Perth to Darwin and Adelaide to Darwin.Around 8,000 people live in the Katherine municipality, with the local RAAF Airbase at Tindal adding around 2,000 to this figure.VISIONKatherine Town Council's vision is for Katherine to be a place of opportunity where we live, work, learn, and grow together.MISSIONTogether, we will work effectively today to shape our exceptional future tomorrows.VALUESAccepting of DIVERSITYSense of COMMUNITYRespect for PEOPLE, our ENVIRONMENT, and our CULTUREAbout You:Current NT Drivers LicenceSound written and verbal communication skillsPosition Summary:This position reports directly to the Manager Community Relations and is responsible for the delivery of a comprehensive range of high-quality, integrated Council Services to customers via counter, telephone, or email, ensuring excellent service.Key Requirements:Demonstrated ability to meet the position's key responsibilities;Current NT Drivers Licence;Sound written and verbal communication skills;Experience in Microsoft Office products and packages;Experience in managing and positively engaging a team environment;Ability to understand various legislations, statutory obligations, and Council policies;Demonstrated experience and ability to deliver good outcomes;Minimum of 2 years of experience in a similar or related role;Previous experience in a Local Government role.Job Responsibilities:Deliver a high level of customer service by providing a secure and friendly first point of contact.Process, receipt, and balance all incoming payment transactions.Provide high-level administrative support to the Administration Manager and the Team Unit.Coordinate the processing of bookings for Council Facilities.Assist with the process of creating, sending, filing, and recording correspondence on behalf of the Council.Undertake errands throughout Katherine as required.Support operations that come to the front counter.Assist Katherine Municipal Ratepayers with acquiring general property information.Undertake operations of the Council record management system.Ensure the disabled parking permits register is kept up to date.Improve the delivery of services by making recommendations for change.Other responsibilities as shall be reasonably associated with the above responsibilities.Organisational Responsibilities:Ensure compliance with Workplace Health and Safety requirements.Assist in the implementation of the Katherine Town Council's Local Counter Disaster Sub-Plan.Listen to and proactively respond to community needs.Foster sustainable, honest relationships with the community and stakeholders.Perform and deliver results that align with the organisation's strategic direction.Work in accordance with Council's Vision and Mission statement.Provide excellent customer service through various channels.Level of Responsibility:Authority & Accountability: Responsible for completion of regularly occurring tasks with general guidance. May supervise work or provide on-the-job training.Judgment & Problem Solving: Personal judgment is required to follow predetermined procedures.Specialist Knowledge & Skills: Application of developed skills acquired through on-the-job training.Management Skills: Not required at this level.Interpersonal Skills: Requires communication skills to effectively communicate with clients and resolve minor matters.Qualifications & Experience: Qualifications or relevant experience in accordance with the requirements of work in this level.Job Benefits:6 weeks annual leave per annum3 weeks sick leave per annumFree access to Katherine town pool and 50% gym discountSelling Point: Opportunity to work in a role that has meaning and make a positive difference to the community.#J-18808-Ljbffr