An experienced Customer Service Officer is required to join a very well established industrial parts company.
What's in it for you! Perm PositionSalary between 60-70k depending on experienceDuties include but not limited to: Assist in the completion of all daily tasks in relation to customer orders and enquiries.Contribute to the overall progression of the Customer Service Team by being innovative and positive, providing ideas and resolutions to problems faced.Processing of Sales Orders / Credit notes.Action emails and phone calls based on priority in a timely manner.Creation of Quotations.Processing of customer orders to meet Warehouse & Production requirements with correct details including Pricing, ETA requirements, ITP, Freight and other order specific details.Providing Order confirmations with updates in relation to pricing, inventory availability and dispatch timing.Provide updates to the sales team as required.Creation and updates of Bills of Materials to achieve customer requirements.Escalation to the Inventory team when back-orders arise to clarify availability.Management of customer specific data in relation to item codes.Skills required: Highly enthusiastic towards providing excellent customer service with a friendly communication style.High energy personality with a positive, can-do attitude with a willingness to help out fellow team members.Good understanding of mathematics.Excellent written and verbal communication skills, including being able to interact confidently, clearly and articulately at all levels, and accurately interpret information.Excellent interpersonal skills with high levels of emotional intelligence, able to engage stakeholders, influence positively and challenge in a respectful and considered manner.If you have the above requirements, please apply online now; we are interviewing immediately. Only candidates who have relevant experience will be shortlisted and contacted.
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