Customer Service Officer

Lendlease is one of the world's leading property and infrastructure groups. Our vision is to create the best places not just for our clients and communities, but especially for our employees.
In Australia, we have over 40 years' experience in constructing, developing and managing Australian shopping centres, Lendlease is a retail industry leader. Our fully integrated, end to end property business, offers a truly unique platform for all stakeholders.
Based at Erina Fair Shopping Centre, we are looking for a Customer Service Officer to join the Centre Management Team. This is a casual role with variable hours, which will include weekends.
The Customer Service Officer represents the face of our Centre and plays a critical role in providing an exceptional customer experience for our customers. This role acts as a key liaison between the Centre Management, the Customer Service Team and our customers, including both our shoppers & retailers. Erina Fair is the Central Coast's premier shopping destination and has been servicing the local region since 1987.
The candidate must be an exceptional communicator who has strong customer service skills. You will be the first point of contact for the majority of our Customers at the Customer Service desk, with a wide range of ad-hoc duties encompassing mobility hire and gift card sales, along with administrative duties and assisting with Marketing events.
To be successful in this role, you will have broad knowledge of customer service principles and a positive and proactive nature. Specific knowledge within retail, marketing or administration is not essential, but is desirable. You will also demonstrate exceptional communication and stakeholder management skills.
In return, you will be offered an hourly rate and opportunities to progress your career within Lendlease.
Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people. Inclusion sets us all up for success. Apply online now.
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