**Job Title:** Customer Service Officer
**Company:** Spirit AeroSystems Holdings
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
### Job Description
**Overview:**
Spirit AeroSystems Holdings is looking for a dedicated and enthusiastic Customer Service Officer to join our dynamic team in Canberra. This position is ideal for individuals passionate about providing exceptional customer support and interested in gaining experience in the aerospace industry. In this role, you will interact directly with customers, ensuring their inquiries and concerns are addressed promptly and effectively. As a part-time team member, you will have the opportunity to develop your skills and grow within our empowering work environment.
### Key Responsibilities:
- **Customer Interaction:** Respond to customer inquiries via phone, email, and in-person, providing clear and accurate information about our products and services.
- **Problem Resolution:** Troubleshoot customer issues and complaints, utilizing an in-depth understanding of company policies and procedures to find appropriate solutions.
- **Order Processing:** Assist in processing customer orders, including order entry, tracking, and follow-up communications to ensure timely delivery and customer satisfaction.
- **Feedback Management:** Collect and analyze customer feedback and report findings to management to help improve overall customer service and product offerings.
- **Database Management:** Maintain accurate and up-to-date customer records in the company database and ensure confidentiality and data protection protocols are adhered to.
- **Team Collaboration:** Work collaboratively with team members and other departments to resolve complex issues and ensure a seamless customer experience.
- **Product Knowledge:** Stay informed about the latest product developments and maintain comprehensive knowledge of services offered to effectively support customer inquiries.
- **Service Improvement:** Identify opportunities for process improvement in customer service operations and contribute innovative ideas to enhance efficiency.
- **Training Participation:** Attend training sessions and professional development opportunities to improve service delivery and personal growth within the organization.
### Required Qualifications:
- **Experience:** A minimum of 1 year of experience in a customer service role, preferably in a technical or industrial setting. Experience in the aerospace or manufacturing sectors is a plus.
- **Education:** High school diploma or equivalent; further education in business administration or related fields is advantageous.
- **Technical Skills:** Proficient in Microsoft Office Suite and familiar with customer relationship management (CRM) software.
- **Communication Skills:** Exceptional verbal and written communication skills with the ability to convey information clearly and effectively.
- **Personality Traits:** Resourceful and confident in handling customer interactions and problem-solving scenarios.
### Preferred Skills:
- **Emotional Intelligence:** The ability to understand and manage your emotions and those of others, ensuring effective communication and positive interactions.
- **Cooperation:** A strong team player willing to work collaboratively with colleagues to enhance customer service and overall company performance.
### Benefits:
- **Travel & Spending Expenses:** Reimbursement for work-related travel and associated expenses.
- **Training & Professional Development:** Opportunities for further education, training programs, and skill enhancement.
- **Travel Opportunities:** Potential for travel within the organization to attend training sessions, industry events, and conferences.
### Working Environment:
At Spirit AeroSystems, we foster a culture where employees are empowered to take ownership of their roles and make impactful decisions. We are committed to creating an environment that encourages personal growth, teamwork, and innovation, enabling our employees to thrive in their careers.
### Application Deadline:
Interested candidates are encouraged to apply by **October 2, 2024**.
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**Equal Opportunity Statement:**
Spirit AeroSystems Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
