About the rolePlastec Australia is currently offering a part-time Customer Service role with the possibility of full-time for the right candidate. This is an excellent opportunity to grow with an expanding organisation. In this position, you will be responsible for providing high-quality customer service to our diverse client base, ensuring their queries and requests are handled efficiently and effectively.What you'll be doingResponding to inbound customer inquiries via phone and emailProviding accurate information about our products and servicesProcessing and self-checking customer ordersIdentifying opportunities to enhance the customer experienceWhat we're looking forExperience in a customer service role, preferably in a fast-paced environmentAbility to multi-task and prioritiseA friendly phone mannerExcellent communication and interpersonal skills, with the ability to build rapport with customersAccurate data entry with the ability to self-checkProficient in using standard Microsoft Office softwareExperience in the plumbing industry is not necessary, however, an interest to learn will be highly regardedWhat we offerAt Plastec Australia, we pride ourselves on our supportive internal sales team culture. We offer on-the-job training and support, flexibility of hours (part-time or full-time up to 38 hours per week Monday to Friday) to enhance your work-life balance and competitive remuneration commensurate with experience.About usPlastec Australia is a leading manufacturer of high-quality plastic plumbing products for a wide range of wholesalers. With over 20 years of experience in the industry, we are known for our commitment to innovation, quality, and customer service. Our team of dedicated professionals are passionate about delivering exceptional results for our clients.Please attach your resume and cover letter and apply now to join our team as a Customer Service Officer. Be part of our exciting growth journey.We appreciate all applications; however, we will only be contacting the shortlisted candidates directly.#J-18808-Ljbffr