OverviewIntroductionAt MAX, we will support you in your journey as you embark on a customer service career that sees you contributing to your community.
This is more than a receptionist role. As the Customer Service Officer based at MAX, you will find that no two days are the same. If you are looking for variety in your role, then this is the job for you.
As well as being the face of MAX Employment, meeting and greeting customers and assisting them with their enquiries, you will also provide administrative support and assistance to the team in their day-to-day activities.
You will be joining a team:
Which is diverse, supportive, and respectfulWhere knowledge, ideas, and enthusiasm are well receivedWhere your colleagues are passionate about providing exceptional service and delivery to their stakeholdersThe opportunityWork in a supportive, fun, and productive team in a unique customer service roleDisplay your solid organisational and administration skillsProvide the right tools and advice to support our customersDeal with a range of customer enquiries, creating variety in your dayLearn about employment services and contribute to making a difference in our customers' livesCareer advancement opportunitiesAbout youExperienced customer service guruConfident and highly self-motivatedResilientTeam playerStrong administration skillsAbility to multitaskHold or ability to obtain a Working with Children Card/Blue CardQLD - Hold a current Blue Card (you will be required to obtain a Blue Card prior to being offered employment, and reimbursement will be provided on commencement if successful)Be able to obtain a registered myGOVID name prior to commencing employmentBenefits Gender-neutral paid parental leave of 12 weeksSuperannuation contributions paid for women during the first 12 weeks of any unpaid parental leave5 weeks annual leave after 3 years of serviceAccess to long service leave after 5 years of serviceExtensive leave provisions including domestic abuse, community service, study leaveAbility to purchase or cash out annual leaveEducation assistance and study leaveFlexible working arrangementsProven career development and promotion opportunitiesDiversity and Inclusion We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.
At MAX, we value diversity – in the backgrounds, ideas, work styles, and perspectives of our team. We strongly encourage people with disabilities, Aboriginal & Torres Strait Islander people, mature-aged workers, and people from culturally and linguistically diverse backgrounds to apply.
We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.
Next steps If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team at or email before you submit your application.
To view a copy of the position description:
PD - Customer Service Officer
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