Job Category: Administration and Office, Call Centre and Customer Service, Government, Defence & Emergency
Broome is one of the most stunning places in Australia.
It has magnificent beaches and a natural environment that boasts desirable lifestyles, active and dynamic cultural, sporting and social scenes, with all the features and benefits of a small town! At the Shire of Broome, our people are fundamental to our success.
We are focused on creating an inclusive workplace with the right people in the right roles, who are proactive, empowered, and appropriately rewarded.
We strive to be a workplace filled with employees who live and breathe our values of PEARLS (Proactive, for Everyone, Accountable, Respectful, Listening, Sustainable).
Job DescriptionAbout the Position: An excellent opportunity has arisen for an enthusiastic customer service superstar to join the Shire of Broome in the role of Customer Service Officer. The Customer Service Officer position will be responsible for the delivery of excellent customer service to all stakeholders, both internally and externally.
The position will require you to respond to counter and telephone enquiries and refer technical enquiries to the appropriate officer or department via the Shire's Customer Service Module.
You will assist with bookings, event and Civic Centre enquiries, and administration.
Our ideal candidate will have a high level of customer service skills, including the ability to deal with agitated and/or difficult customers, great interpersonal and communication skills (both written and verbal), and great attention to detail.
You should enjoy working in small teams.
This is a permanent full-time position with an immediate start.
Standard working hours are Monday - Friday 7:45 am - 4:30 pm with Rostered Day Off accruals. Customer Service Officer-Trainee As a trainee, you will assist in delivering high-quality customer service and administrative support while learning the fundamentals of local government operations, communication protocols, and governance.
This position provides a pathway to gain valuable skills and experience in a supportive environment, with mentorship and training tailored to your career development.
Our ideal candidate will have a mature approach with a strong willingness to learn and develop skills in customer service and administration, and the ability to work effectively as a team in a busy office environment.
Basic computer literacy, including familiarity with Microsoft Office programs, is required.
This is a permanent full-time position with an immediate start.
Standard working hours are Monday - Friday 7:45 am - 4:30 pm with Rostered Day Off accruals. Don't meet every single requirement?
If you're excited about this role but your past experience doesn't align perfectly, give us a call to talk further.
Our recruitment process considers both technical and cultural fit, and how our development program can support individuals to grow into roles.
You may just be the right candidate for this or another position at the Shire of Broome. Desired Skills and ExperienceWorking for the Shire of Broome means you will enjoy:
$60K - $68K base salary per annum (Depending on experience and qualifications)In addition to base salary, there are generous allowances of $6,214 Broome Location Allowance and employer-matched superannuation.Leave entitlements well above industry minimums, including additional annual leave and monthly rostered days off - giving you every opportunity to enjoy that Broome lifestyle!Salary sacrifice options for rental assistance, mortgage interest, and more.Family Membership to the Broome Recreation and Aquatic Centre.A comprehensive Wellness Program including discounts on local services such as Pilates and Yoga.An active and engaging social club.The Shire of Broome is an Equal Opportunity Employer.
We embrace diversity and encourage applications from people of all backgrounds. How to Apply: If you are interested in applying for this position, please submit a cover letter and resume that best demonstrates your suitability for this position, as well as your ability to meet the requirements of the role.
Applications for this position are to be received no later than 4:00 pm Wednesday, 29 January 2025. The Shire of Broome reserves the right to close an advertisement early should a suitable pool of candidates be received.
This means the vacancy may close without notice.
If you are interested in this position, we highly recommend you apply as soon as possible. Canvassing of Councillors will disqualify.
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