Join Our Team! Be a part of creating great experiences for members of our community.
As a customer service officer, you will be the first and last person our members see in our facility.
About the Role The role will see you meet and greet customers, respond to internal and external enquiries via email, phone calls, and face-to-face interactions, as well as perform general administration tasks.
You will ensure all enquiries, bookings, and issues are managed accurately and support other departments when required.
This role provides an opportunity to build strong customer experiences and lasting relationships with our members and guests.
About You You are self-motivated and have a passion for customer satisfaction.
You thrive in a fast-paced environment and enjoy problem-solving.
Your superior customer service and administrative skills, along with your ability to build rapport with people, will see you excel in this role!
Required Qualifications Current CPR certificatePrevious experience in an administration/customer service role (desirable)Current Working with Children CheckOur Recreation Team Our Recreation Team is a close-knit community of energetic people, passionate about staying active and helping others.
From our Duty Managers and Customer Service Officers to our Instructors and Coordinators, the team is responsible for transforming our 18 Recreation Centres into warm, inclusive, and safe spaces – providing access to health, fitness, and recreation opportunities for those who need it most.
About The Y NSW The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people.
We operate 18 recreation centres, 47 out-of-school-hours care services, and two camping locations, employing 1,500 staff across NSW – funding a diverse range of enriching community programs.
We believe in building a diverse, inclusive workforce that reflects the communities we serve.
We encourage people of all genders, ages, religions, disabilities, sexual orientations, family and caring responsibilities, and cultures, including people of Aboriginal and Torres Strait Islander heritage, to apply.
Commitment to Safeguarding At The Y, we are committed to empowering all Children and Young People to feel safe and be safe in their families and communities.
We embed Safeguarding into everything we do to ensure that Children and Young People are prioritized in all our programs and services.
We also ensure that all our candidates are appropriately screened to guarantee that the right people are in the right roles to keep our children and young people safe.
To learn more about our Commitment to Safeguarding Statement and our screening processes, please refer to our website.
#J-18808-Ljbffr