Customer Service Officer Job no: 50023331 Work type: Full Time Location: Brisbane - South If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you!
Highly autonomous role with a supportive and collaborative team cultureOutstanding long term career pathways within a market leader!Thrive in this truly dynamic, permanent full-time role At Visy, we love solving problems.
And that's something we do better working together.
We're looking for people who see what's ahead and run towards it.
Visy people are helping us to achieve our vision to become the global leader in sustainable packaging.
Because together, we can create a better world.
Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling.
Over 75 years, we've grown to 7,000 employees and 150 global operations –predominately in Australia and New Zealand.
We believe materials are not recycled until they've been made into new products.
We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging.
From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand's food and beverage packaging industry.
The opportunity: As our new Customer Service Officer, based in our Woodridge site you will play an important part in our relentless pursuit for customer satisfaction.
This is a busy and highly varied role.
You will be constantly challenged while managing customer relationships effectively, and in line with Visy Values.
Reporting to the Customer Service Manager, key responsibilities will include, but not be limited to: Customer support and relevant interaction across email and phoneProvide daily order updates to allocated key accounts, keeping customers informed about order statuses, expected delivery times, and any relevant changes.Oversee the New Work requirements, initiating a smooth onboarding of new products and ensuring a seamless customer experience.Order management in a timely and accurate manner What you will bring to the team: Have solid experience in Customer Service (within the manufacturing industry will be a huge advantage)Possess exceptional communication skills to establish meaningful relationships with internal and external customersHave the ability to maintain a high level of accuracy, coupled with a strong team attitudeBe a highly motivated, driven and organised individual who thrives within a fast-paced environmentProficiency in Microsoft Office Suite and CRM systems Benefits: We offer a stable, respectful and supportive work environment where your expertise will be valued, and your professional & personal development encouraged.Employee Assistance Program (EAP).Discounted health insurance and access to exclusive discounts and offers on a range of banking products and services.On demand access to expert advice for employees and their managers at every life stage.Purchased annual leave.12 weeks paid parental leave and keep in touch days during the parental leave period.Discounts on health and wellbeing products.Novated lease & salary sacrifice arrangements