This pay rate is inclusive of mandatory 25% casual loading Job Title: AO3 Customer Service Officer Anticipated hours: 38 hours per week Pay rate: $46.27/hour + Super Location: Brisbane CBD Employment type: Anticipated to run for 3 months with a possibility of extension Duties & Responsibilities: As part of this highly engaged team, you will support the team's performance with various legal filing and admin duties.
Provide advice and guidance to team members to ensure high quality customer support services.
Liaise with other parts of the business to refer and resolve customers' requests.
Monitor and prioritize workloads and assist team members on escalated enquiries/incidents to maintain high quality customer support services.
Assess and resolve escalated enquiries/incidents within service agreement timeframes.
Develop, implement, and review efficient work practices and provide updates to team members to ensure service consistency.
Identify and assess team training needs and provide on-the-job training and development to promote a culture of continuous learning.
Work collaboratively in a high performance and innovative team environment that provides best practice support to all stakeholders.
Effectively using Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
Supporting and helping maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations Job requirements: Previous 12-month experience as a Customer Service Officer or similar field Experience in a fast-paced environment Strong attention to detail, computer planning skills to manage multiple priorities Confident on phones Ability to multitask Previous government experience Full Australian work rights We look forward to hearing from you.
Reference number: BBBH241689 Profession:Administration & Office SupportCustomer Service Company: Hudson Australia Date posted: 12th Nov, 2024