Troocoo are proud to be partnering with a a Market-Leading Australian Transport & Logistics Company to assist with the recruitment for and experienced Customer Service Administrator!
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, collaborative environment? A well-established, Australian-owned Transport and Logistics company is looking for their next Customer Service Administrator to join their dynamic team!
What You'll Do: Be the Voice of the Business – Respond to customer inquiries via email and phone professionally and promptly, representing the brand with every interaction. Support Customer Success – Provide clear, timely updates on deliveries, products, and logistics processes to ensure a smooth customer experience. Assist and Resolve – Help customers book services, track their orders, and resolve any issues they encounter. Collaborate Across Teams – Work closely with internal teams to guarantee seamless service delivery. Keep Records Pristine – Maintain accurate records of customer interactions, transactions, and any resolutions provided. Drive Improvement – Identify and suggest process improvements that can boost team performance and enhance customer satisfaction. Follow Through – Check in with customers to ensure their needs are met and that they're happy with their experience. What We're Looking For: Prior experience in customer service or administration – ideally within transport and logistics, but not required. Excellent communication and interpersonal skills that make our customers feel heard and supported. Strong problem-solving skills with an eagle eye for detail. Confidence to make quick, effective decisions when needed. Proficiency with Microsoft Office Suite and a knack for learning new systems. A proactive team player with the ability to work independently in a fast-paced environment. What We Offer: Full-Time, Permanent Role – Stability with flexible working hours that suit your lifestyle (choose from 6 am - 2 pm, 7 am - 3 pm, or 8 am - 4 pm). Location Perks – Convenient Pinkenba location with free on-site parking. Competitive Compensation – $70K per annum + super. Growth Opportunities – Join a company that values your professional growth and contribution! If you're ready to take on a role that values your customer service expertise and offers room for growth, apply today to be part of an industry-leading team that's shaping the future of logistics!