This is an opportunity for a person wishing to either start their career in customer service or have had experience working within this area, to join our team in the rewarding role of Customer Service Officer. Join our dynamic National company, which is a leader in its field. You will be based in our well-appointed office on the Northside of Brisbane close to public transport and be welcomed by a friendly team and supportive manager.THE COMPANYThe company is a National organisation with a range of products and services for the domestic and commercial sectors and provides technically advanced solutions for pre-construction, pest management, waterproofing, and artificial lawn.You will receive a competitive salary, enjoy fantastic staff benefits, and work in a proactive environment in which everyone can strive to be their best. We empower our team members and generously reward their hard work.THE ROLEAs a Customer Service Officer, your focus will be offering exceptional customer service to new and existing clients, effectively scheduling appointments, and offering advice on services and appointments.Other duties may include:Being frontline & first point of contact for inbound calls in a positive & professional manner.Fulfil responsibilities in the administration department.Find solutions to challenges and problems as they occur.Build strong relationships with clients, understand their challenges, and support them with your exceptional service & follow-up.High level of detail is required.Good knowledge of MS-Office Suite.THE SUCCESSFUL APPLICANTWith effective time management and strong organisational skills with a strong desire to offer exceptional customer service through your friendliness and efficiency.Whilst not essential, it would be held in high regard if you possess the following skills:Taking inbound calls in the service industryOrganisational skills & administration experienceA dedication to exceptional customer serviceA clear speaking voice with broad use of the English vocabularyIntermediate to advanced computer skills.Problem-solving ability.This is a full-time role Monday - Friday with the opportunity to grow. Close to public transport. This is an ongoing role; applicants with a working holiday visa need not apply.Career advancement opportunities exist for team members who excel in their role and want to grow and develop in other areas.This role is to commence immediately. To apply please use the apply button below and submit a copy of your resume.All resumes are to be submitted through Seek only.Suitable applicants will be contacted for interviews only.
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