We have an exciting opportunity for an experienced, motivated individual with a passion for providing exceptional customer service, based in our Nundah - Brisbane.
As the customer service officer, you will be part of our dynamic team, providing a high level of customer service assisting in sales administration, service & repair and telephone support. You will be liaising with a variety of areas within the business including, sales & marketing, stores, dispatch, and production to provide our customers with the exceptional service they have come to expect.
You will be working 38hrs per week
rostered
Monday – Friday.
Start finish times are
between
8am to 5pm (8hs/day with 30 min break).
Main Duties and Responsibilities:
Reviewing, clarifying & processing sales orders
Customer liaison & support (phone and email) of a non-technical nature
Invoicing & generation of dispatch documents
Registration of Hearing Aid orders into and out of the database
Notifying customers of production/repairs updates
Generation of proforma invoices when required
Generation of credit notes
Mail outs and other assistance to the Sales and Marketing Department as required
To be considered for this role you will need to possess the following:
Experience working with a high-volume call desk
Comfortable working in a fast-paced environment
Strong attention to detail
Ability to deal with people at all levels
Positive attitude and flexible approach
Patience and compassion
Sound knowledge of MS office products
Strong prioritisation, time management and organisational skills
Ability to problem solve and make decisions
Ability to work autonomously and within a team
What's in it for you:
Be a part of fast-growing global business that offers best in class hearing care
MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia.
Wellbeing centre – an online platform that offers a countless number of online workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
Employee Assistance Program
Birthday and Christmas gifts
About Demant
Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people's health and hearing. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.
The Demant Group operates in a global market with companies in more than 30 countries, employs approx. 17,500 people globally. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.
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