We are on a mission to empower consumers with the information they need. We're looking for a Customer Service Officer to help us achieve that goal!
17th September, 2024 Are you passionate about delivering exceptional customer service? Join Canstar, a leading research and comparison platform that helps consumers make better financial decisions. We are on a mission to empower consumers with the information they need, and we're looking for a talented Customer Service Officer to help us achieve that goal.
About Canstar
Canstar is a trusted name in financial research and product comparison. For over 25 years, we have been helping Australians compare everything from credit cards to insurance policies, enabling smarter choices and financial wellbeing. We are driven by a commitment to transparency and excellence, and we take pride in making complex financial decisions easier for everyone.
About the Role
As a Customer Service Officer, you'll be the frontline ambassador for Canstar Group, ensuring our customers receive top-notch service across multiple platforms. You will handle customer enquiries, engage with our online community, and provide insights that help shape our product offerings. This role is perfect for someone who thrives in a dynamic environment and is eager to contribute to a customer-first culture.
Key Responsibilities:
Respond to customer enquiries via email, app, website, social media, and third-party platforms.
Collaborate with internal teams to resolve customer queries promptly and effectively.
Engage with online communities by addressing comments, messages, and reviews in a professional and timely manner.
Gather and communicate customer insights to the product team to drive improvements.
Monitor and prepare reports on customer interactions, identifying trends and opportunities for enhancement.
Handle customer complaints and escalations with professionalism and care.
Identify opportunities to improve customer service and processes.
What You'll Need to Succeed: Proven experience in delivering excellent customer service.
Strong communication and organisational skills.
A team player with a proactive mindset and a keen eye for detail.
Experience working in regulated industries is a plus.
Familiarity with project management tools like JIRA/Confluence is beneficial.
Familiarity with financial services and products is beneficial.
If you're ready to make a meaningful impact at one of Australia's most trusted brands, apply now and be part of the Canstar journey!
How Can You Join The Team: If this sounds like you, and you are up for a fresh challenge with a great company, please click apply now and ensure that your CV and cover letter has been uploaded to your profile.
Recruitment Agencies: We politely ask that you refrain from contacting our People & Culture team or hiring managers directly. Canstar does not accept any unsolicited referrals from recruitment or job placement agencies.
#J-18808-Ljbffr
