Join Australia's leader in sustainable, total waste management solutions.
Cleanaway is Australia's largest waste management company, providing sustainable waste management solutions where we collaborate with joint venture partners and regulators to serve millions of customers across all market sectors.
Our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. Blueprint 2030 is the evolution of our Footprint 2025 strategy, built on a foundation of zero harm to people and the environment, with three key pillars of focus. This is done through integrating and extending our leading network of infrastructure assets to provide high-circularity, low-carbon solutions, seamless solutions, and value for money for our customers.
Attractive Salary PackageLearning and development opportunitiesScope for growth within the businessSupport from a strong networkEmployee share programGreat staff benefits program, including novated car leasing, salary sacrificing on work-related purchases, discounts on private health insurance, and more.What the opportunity involves: Our Solids Waste Services Business is Australia's leading provider of Commercial Waste, making a safer, sustainable future possible for the sector. This is an exciting opportunity for an experienced customer service officer to join our team.
Based on site at Northgate, Brisbane, you will be the linchpin addition to this high-performing team that facilitates ongoing Customer Excellence to ensure operational effectiveness.
The role is site-based, Monday to Friday, with varied start time options.
Responsibilities: Working to provide our valued customers with the best experience and provide first-contact resolutions.Proactively handle internal and external customer queries via phone, web, and email.Maintain our CRM Database of customer information.Work with our customers to help make a sustainable future possible.Hands-on role working with the CS team.Communicate openly and effectively with other departments to meet business objectives and maintain positive Internal stakeholder relationships.About you: IT savvy and competent in the MS Office suite and various CRM tools, and able to quickly learn new technology.
Previous experience in a fast-paced customer service role or office environment. A logistics, supply chain, or sales support background will be advantageous.
You are well organised and can prioritise multiple deadlines with exceptional time management abilities.
You have high attention to detail and accuracy with your data entry skills.
A high level of communication, including telephone etiquette, customer maintenance, handling complaints and remaining calm under pressure.
Accept an uncompromising commitment to the Cleanaway safety-first culture.
Embrace and maintain the "Cleanaway Respect" culture.
You will have a natural interest in sustainability and the environment.
Building a sustainable and inclusive future together. At Cleanaway, our employees come from diverse backgrounds, experiences, skills and needs.
This gives us a deep appreciation of the competitiveness, flexibility, and resilience that diversity brings.
Where it's a different background or way of thinking, we see how our business is stronger with those perspectives being heard.
Advertised: 04 Apr 2024 E. Australia Standard Time
Applications close: We have a fantastic opportunity for a Customer Service Officer to join our leading-edge Customer Excellence team.
We have a fantastic opportunity for a Customer Service Officer to join our leading-edge Customer Excellence team.
Servicing our customers and communities across Australia with a focus on safety and quality
Allow us to partner with customers large and small to help them achieve their sustainability goals
4500+ vehicles
With one of the largest national fleets and a network of prized assets, we can service every corner of Australia
ASX100 listed
Strong performance doesn't just benefit investors it means we can provide surety to customers and our team
140M kWh renewable energy
Generated nationally each year. Just one of the ways we're making a sustainable future possible.
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