The Opportunity Our Customer Delivery Group are looking for a Customer Service Officer to join our team and continue to strengthen our customer focus and response. This is an exciting opportunity for somebody who thrives in a high performing environment and is passionate about providing fantastic customer service to our Canberra community.
Our Customer Service Officers manage customer applications relating to new or existing connections and liaise with teams throughout the business to effect required outcomes.
Day to day you will: Provide resolution for all customer enquiries including investigation, liaising with internal teams and timely provision of responses to customersProviding day-to-day management of reception operationsProvide support to the section by performing manual system updates, system auditing and quality control checksUnderstand and adhere to regulation that relates to the energy industryAccurate management of data into various Evoenergy systemsAbout you Certificate in Business Administration (highly desirable)Minimum 3 years experience in dealing with customers within an administrative based roleAn understanding or the ability to quickly learn the application of legislation in a utility environmentSignificant experience balancing priorities whilst continuing to meet the expectations of our customersExperience in Microsoft Office suite and customer information systemsWell-developed communication skills both verbally and in writing as well as a high level of attention to detailWhy should you work for us? We offer generous salary and benefits including free gym memberships, leadership and professional development programs, access to our onsite physio, staff rewards, recognition programs and much more.
How can I apply? We encourage you to submit your cover letter and resume through our online recruitment portal. Your cover letter should outline the key skills and experiences that you can bring to this role!
Applications close EOD Monday 18th November 2024 Please note that applications will be reviewed and shortlisted as they are received, prior to the closing date.
If you would like to learn more about this opportunity, please contact Michelle Pendergast, Customer Interaction Lead, on 0458 453 981 or email ******. Note, applications will not be accepted via email.
We are an Equal Opportunity Employer who embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds, and encourage applications from women, Aboriginal and Torres Strait Islander people, people with disability, people that identify as LGBTIQ+, and people from culturally and linguistically diverse backgrounds.
About us Evoenergy is an electricity and gas distribution business committed to providing safe and reliable services to the Australian Capital Territory (ACT) and surrounding region. We believe in safety for our consumers and employees and by investing in our people, technology and other innovations we strive to exceed our consumers' needs now and into the future.
We boast a positive safety culture that encourages and inspires because the work we do matters to thousands of Canberrans. We have skilled teams of qualified professionals who are passionate about powering our community. At Evoenergy, we live and breathe our agreed culture principles of being honest, collaborative, flexible, respectful and positive.
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