The Opportunity
Our Customer Delivery Group are looking for a Customer Service Officer to join our team and continue to strengthen our customer focus and response. This is an exciting opportunity for somebody who thrives in a high performing environment and is passionate about providing fantastic customer service to our Canberra community.
Our Customer Service Officers manage customer applications relating to new or existing connections and liaise with teams throughout the business to effect required outcomes.
Day to day you will:
Provide resolution for all customer enquiries including investigation, liaising with internal teams and timely provision of responses to customers
Providing day-to-day management of reception operations
Provide support to the section by performing manual system updates, system auditing and quality control checks
Understand and adhere to regulation that relates to the energy industry
Accurate management of data into various Evoenergy systems
About you
Certificate in Business Administration (highly desirable)
Minimum 3 years experience in dealing with customers within an administrative based role
An understanding or the ability to quickly learn the application of legislation in a utility environment
Significant experience balancing priorities whilst continuing to meet the expectations of our customers
Experience in Microsoft Office suite and customer information systems
You have well developed communication skills both verbally and in writing as well as a high level of attention to detail
Why should you work for us?
We offer generous salary and benefits including free gym memberships, leadership and professional development programs, access to our onsite physio, staff rewards, recognition programs and much more.
HowcanIapply?
We encourage you to submit your cover letter and resume through our online recruitment portal. Your cover letter should outline the key skills and experiences that you can bring to this role!
Applications close EOD Monday 18th November 2024
Please note that applications will be reviewed and shortlisted as they are received, prior to the closing date.
If you would like to learn more about this opportunity, please contact Michelle Pendergast, Customer Interaction Lead, on 0458 453 981 or email ******. Note, applications will not be accepted via email.
We are an Equal Opportunity Employer who embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds, and encourage applications from women, Aboriginal and Torres Strait Islander people, people with disability, people that identify as LGBTIQ+, and people from culturally and linguistically diverse backgrounds.
About us
Evoenergy is an electricity and gas distribution business committed to providing safe and reliable services to the Australian Capital Territory (ACT) and surrounding region. We believe in safety for our consumers and employees and by investing in our people, technology and other innovations we strive to exceed our consumers' needs now and into the future.
We boast a positive safety culture that encourages and inspires because the work we do matters to thousands of Canberrans. We have skilled teams of qualified professionals who are passionate about powering our community. At Evoenergy, we live and breathe our agreed culture principles of being honest, collaborative, flexible, respectful and positive.