North Ryde, (NSW) Australia | req18552
We are seeking a motivated Customer Service Superstar to provide exceptional customer service and onboarding experience to our new clients.
What you will enjoy doing Respond promptly to customer inquiries through various channels whilst maintaining a positive, empathetic, and professional attitude toward customers. Handle customer requests relating to product information, pricing, process and policy, account opening, patient education, order placement and follow-up, delivery inquiries, etc. Resolve customer inquiries by clarifying their requirements, processing their requests, or providing solutions; follow up to ensure resolution of root cause. Fulfill customer requests by understanding their needs, using the correct transition type, entering all necessary information accurately, and following up on transactions where necessary. Resolve, record, and escalate customer complaints. Provide feedback to CSC leadership on any gaps or inefficiencies with customer service processes. What makes you great At least 2 years' experience in a professional working environment, ideally within a customer service-based/call center environment. High level of verbal and written communication skills. Ability to work independently and as part of a team. High attention to customer experience and journey. Problem-solving abilities and foresight regarding potential customer-impacting events. Conflict management abilities. Why you will love working with us At Linde, we identify ourselves with our products – either working for the technical or medical gases business. We care about our customers and high-quality products, but most importantly about our employees. Expect a safe workplace, high safety standards, and a true commitment from our managers to safety.
What we offer you! If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. We provide a wide range of training programs to enhance career development, with potential for overseas opportunities. We also have various employee appreciation programs to recognize solo and collaborative team efforts.
At BOC, we understand and respect work/life balance, which is why we offer initiatives such as generous parental leave, flexible working arrangements, and KiwiSaver benefits. We are also involved in community initiatives and partner charities, such as Road Safety Education and the Child Cancer Foundation.
Have we inspired you? Let's talk about it! So, what are you waiting for? The opportunity is yours. Are you ready to take the lead?
We look forward to receiving your complete application (cover letter, resume, relevant certificates, and/or licenses) via our online job market.
Any designations used apply to persons of all genders. The form of speech used here is for simplicity only.
BOC Limited New Zealand acts responsibly towards its shareholders, business partners, employees, society, and the environment in every one of its business areas, regions, and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.
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