About Holcim
Holcim is a global leader in innovative and sustainable building solutions. We are dedicated to enabling greener cities, smarter infrastructure, and improving living standards around the world. Sustainability is at the core of our strategy, as we strive to become a net-zero company with our people and communities at the heart of our success. We are pioneering circular construction as a world leader in recycling, helping to build more with less. Our journey is made possible by our 70,000 talented individuals worldwide, all passionate about building progress for people and the planet across four business segments: Cement, Ready-Mix Concrete, Aggregates, and Solutions & Products.
Holcim People
At Holcim, our people are driven by the desire to find better ways to build. They embrace innovation and improvement with a pioneering spirit and work as trusted partners to create better solutions and experiences for customers, communities, and colleagues.
About the Role:
In this role, you will be part of a well-established team that provides exceptional customer service support to our valued clients. Working in a dynamic and enjoyable environment, you will interact with a wide range of individuals, from laborers to project managers, handling both inbound inquiries and outbound order confirmations.
What You'll Do:
Handle customer enquiries promptly and courteously and advise them of any delays
Process customer orders in an accurate and timely manner
Maintain regular and effective communication with both sales and production staff
Escalate any customer issues that you are unable to resolve to the appropriate department/manager
Liaise with despatchers as necessary to effectively reduce costs whilst maintaining optimum service levels to customers
Ensure full knowledge and compliance with the Allocation Procedure Manual
Provide End to End Sales support for Retail Customers
Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner
About You:
Previous experience in a customer service similar role
Strong written and verbal skills with the ability to communicate openly and effectively with customers and stakeholders at all levels
Excellent problem-solving skills
High level proficiency in Google & MS Office
What We Offer:
A range of employee discounts
Access to health and wellbeing initiatives
Learning and Development programs
Recognition and service awards
If this role is of interest to you, please apply now to find out more.
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