Customer Service Officer - (Education Group)

Customer Service Officer - (Education Group)Location: Robina, QLDType: Temporary contract 4-9 weeks!Start Date: Immediate StartSchedule: Monday to Friday, 9am-5pm (or 8:30am-4:30pm)About the Role: Randstad is seeking a detailed orientated Enrolment Officer to join a leading Education Group in Robina. In this role, you will be responsible for handling a high volume of enrolment enquiries, guiding families through the enrolment process, and ensuring exceptional customer service.Key Responsibilities:Respond to phone enquiries within 24 hoursFollow up with parents after tours and assist with enrolmentsMaintain and update the waitlist and enrolment recordsBook tours for prospective families according to the scheduleEnsure all enrolment forms are submitted accuratelyInput data into the CRM systemAbout You: To succeed in this role, you must have previous call centre experience, as well as strong customer service and rapport-building skills. Experience with Excel, Word, and Outlook is essential. Familiarity with Childcare CRM and QikKids is highly desirable.Requirements:Experience working in a high-volume call centreStrong communication and interpersonal skillsAbility to manage multiple enquiries and maintain accurate recordsHow to Apply: If you meet the above criteria and are looking for your next challenge, please submit your CV today or reach out to Hannah on ****** or call 07 3100 7*** for more information.Please note that only shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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