Customer Service Officer - Dispute Resolutions

Customer Service Officer - Dispute Resolutions JobsWork type: Full TimeReference ID: 1112174Contact: Alece O'HaraEmail: ******: 0483 945 775West Sector: Business SupportJob Summary- Work From Home 3 days per week- $68,530 + Superannuation- Erskine Park LocationJob DescriptionAbout your new employer:West Recruitment is partnering with a reputable company who has been servicing Australia for 50 years. As the leader in their industry, they provide a complete range of sustainable waste management solutions.About your new job:As an experienced Dispute Liaison Officer, you will be responsible for the management of disputed customer accounts. Your duties will include:Identify the root cause of disputes raised.Investigate, mediate or negotiate resolutions by engaging and driving all internal stakeholders and customers.Providing great customer service to customers, leaving them with a great lasting impression.Creating and adjusting account information in the accounting system.About you:• Strong customer service skills (internal & external) both written and verbal.• Ability to effectively communicate with Senior Management.• Highly organised, with the ability to establish priorities, work in a demanding environment, and exercise sound judgment whilst applying relevant legislative or policy requirements.• Ability to build credibility, rapport, and influence with lines of business and external stakeholders.• Self-motivated, proactive, and enthusiastic.• A proven background in dispute resolution management.• Sound knowledge in standard MS Suite of products.What's in it for you?• Work from home 3 days a week and 2 from the office.• Flexible working hours.• Permanent Opportunity with a supportive, friendly, and non-disruptive team.• Parking available on site for staff.
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