Customer Service Officer - Day Infusion ServicesJoin an organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater!St Vincent's Private Hospitals Limited is part of the St Vincent's Health Australia Group, Australia's largest not-for-profit health and aged care provider.St Vincent's Private Hospital Melbourne (SVPHM) is a facility of St Vincent's Health Australia under the stewardship of Mary Aikenhead Ministries. We are a not-for-profit Catholic private hospital which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee.ABOUT THE ROLE:We are looking for an experienced Customer Services Officer with strong clerical skills, excellent customer service and medical receptionist experience to be part of the Day Infusion Services team. The co-location of the Oncologist and Haematologist rooms makes this a unique role. The successful applicant will provide reception and clerical assistance to both the Day Oncology Unit and the specialist consultants.Duties include:General reception dutiesGreet and assist patients in a professional and timely mannerPatient accounts and booking - experience with MOSAIQ/EMR software program (preferred)Information managementClerical duties which include filing clinical paperwork and Alpha/Numerical inputBooking, pre-admitting and admitting/discharging patients for treatmentLiaising with various departments both internal and externalWe are looking for a candidate with:Excellent verbal and written communication skillsHighly developed interpersonal skills with the ability to develop and maintain effective working relationships within a team environment and with people of all levelsUnderstanding Person Centred Care and a friendly, sensitive and professional approach to patientsThe ability to respond positively and prioritise in a busy and changing environmentThere is an opportunity to train for casual shifts in the areas of Hospital Reception and Ward ClerkWHY WORK FOR SVPHM:St Vincent's Private Hospital Melbourne (SVPHM) is a facility of St Vincent's Health Australia under the stewardship of Mary Aikenhead Ministries. We are a not-for-profit Catholic private hospital, which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee.You will join a high-performing team and a workplace with relationships built on mutual trust and respect. We value our staff and offer professional advancement in a respectful, collaborative and learning environment.Join the St Vincent's Health Australia Group, and work for a truly values-based organisation, that operates across VIC, NSW and QLDSalary packaging available (pay less tax and increase your take-home pay!)Gain access to discounted gym membership through Fitness PassportOption to join our workplace giving program, Give4GoodA great work-life balance with options to purchase additional leaveReceive a staff discount on hospital admissions to any SVHA Private HospitalAPPLY NOW!If this is the role for you, please hit the APPLY button now! Your application must include:Cover LetterResumeWe are committed to equal employment opportunity, ethical practices, and the principles of cultural diversity and promote a smoke-free work environment.St Vincent's Health Australia is committed to reconciliation and encourages Aboriginal & Torres Strait Islander people to apply for all advertised positions.REQUIREMENTS:Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role. SVPHM has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations). SVHA generally requires its staff to be fully vaccinated against COVID-19.HAVE A QUESTION AND WANT TO KNOW MORE:If you would like to discuss this opportunity please contact Kerryn Willoughby- Acting Nurse Unit Manager for a confidential discussion on 03 9411 7557.
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