Customer Service Officer (Correspondence Officer) Posted: 07/10/2024 Closing Date: 18/11/2024 Job Type: Permanent - Full Time Location: South Wharf, Melbourne, 3006 Job Category: Call Centre and Customer Service Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions. Job DescriptionKey Responsibilities: Write, produce and send professional written correspondence to facilitate the management of parking and Infringement services on behalf of Orikan and its clients. Demonstrate a high level of accurate decision-making and judgement without the need for direct supervision. Proactively manage complex customer issues and/or complaints in a highly professional manner. Demonstrate flexibility and co-operate with team leader/s and line managers to help meet contractual KPI's and business operational requirements Desired Skills and Experience Strong written communication skills. This role prioritizes writing ability. Well-developed negotiation, problem solving and decision making skills. This role involves legislation based decision making. High level of grammar, spelling and correspondence skills Ability to produce, write and send high numbers of correspondence daily Conflict resolution skills and a professional approach when dealing with difficult or distressed customers. Well-developed negotiation, problem solving and decision making skills. The ability to investigate and make an informed decision based on required guidelines and legislation. Proven ability to follow Policies and Procedures. Highly Desirable: In-depth knowledge of relevant Local Government legislation, guidelines and performance standards Strong knowledge of Infringement Management operating systems.
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