Bathurst, Blue Mountains & Central West NSW
Banking - Retail/Branch (Banking & Financial Services)
We are seeking a dynamic and motivated Customer Service Officer to join our new Bathurst Branch commencing February 2025! This is a part-time opportunity working Monday to Wednesday 8:50am to 5.05pm, with a compulsory 1-Week Induction training at full-time capacity in Newcastle. Our Customer Service Officers are motivated and driven to make a real difference for our customers. They put our customers first and always strive to do better for them. We are seeking individuals who share the same passion and will be just as committed to delivering outstanding customer service.
What are we looking for? Previous retail customer service experience, ideally from banking, retail, and hospitality industries.Strong cash handling skills with an eye for detail and accuracy.Friendly and engaging approach to customers to quickly identify customer needs and promote appropriate products and services.Proficient computer skills, and the ability to learn new systems.Positive attitude, with the ability to respond well within a fast-paced environment.Ability to adapt, with a willingness to embrace ever-present change.Ability to work in a small team while encouraging those around you.What will your key responsibilities include? Act as the first point of contact, positively interacting with customers and building strong personal relationships.Identify customer needs and offer appropriate solutions with our comprehensive range of products and services.Strive towards achieving personal targets.Work collaboratively to contribute to team and corporate performance expectations.About us We're Greater Bank, part of NGM Group, and we've been helping the people of NSW and South East QLD with their banking needs for generations. Everything we do is driven by the goal of making a real difference to the communities we serve.
What can you expect from us? As part of the NGM Group, employees can take advantage of the following work perks:
Comprehensive Induction and Training: 1-Week Induction Training introducing you to our organisation and our values, along with interactive and practical training to support your success as a Customer Service Officer.Health and wellbeing: Fitness passport, corporate health insurance, and annual flu vaccination.Lifestyle: Hotel discounts, 14 weeks paid parental leave, and up to 1 week's additional leave supporting your wellbeing.Community and giving back: Embrace community volunteer and fundraising opportunities with our trusted partnerships.NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. All applicants are required to undergo a skills assessment, comprehensive background check, Bankruptcy Check, and a National Police Check. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to assist.
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