Department of Health
Community, Mental Health & Wellbeing
CMHW - Tasmanian Health Services
Applications must be submitted by Monday 27 January, 2025 11:55 PM AEST
Award/Classification:Health and Human Services (Tasmanian State Service) Award, General Stream, Band 2
Employment type:Full Time, Part Time
Region:South
Location:2 Archer St, New Town
The Department of Health is seeking interest for a permanent full-time Customer Service Officer to join the Oral Health Services Tasmania team in New Town, just north of Hobart.
The Role: Provide an efficient and effective reception service to all Oral Health Service Tasmania (OHST) clients and centre-based staff as well as administrative and clerical support to OHST staff and external service providers.Liaise and assist in the coordination of the day-to-day functions of the Dental Centre and community clinics.Provide a clerical support service in relation to the administrative functions associated with primary patient care.Provide a customer service facility ensuring prompt, sensitive and confidential handling of enquiries from the public.Control and direct all incoming telephone calls to the service.Assist clinicians in scheduling and prioritising appointments for all service providers located at the dental centre, including issuing appointment letters.Maintain client records and general filing systems.Register all clients on the electronic client database, conduct initial triage of clients, identify course of care, and maintain client waiting lists.Note: Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
The Team: This position is based in New Town, Hobart working as part of a multi-disciplinary team with the opportunity to work directly with the public as well as undertake general administrative duties.
Details of appointment: Permanent full-time, day worker, working 76 hours per fortnight, commencing as soon as possible.
* Notwithstanding hours to be negotiated with the successful applicant.
Applicants should
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