Department of Health
Community, Mental Health & Wellbeing
CMHW - Tasmanian Health Services
Applications must be submitted by Sunday 10 November, 2024 11:55 PM AEST
Award/Classification:Health and Human Services (Tasmanian State Service) Award, General Stream, Band 2
Salary: $64,125 to $68,925 per annum
Employment type:Full Time
Region:North
Location:The Department of Health is seeking a motivated Customer Service Officer to join the Oral Health Service Tasmania team in Launceston.
Respecting diversity is the foundation of everything that Department of Health does. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.
The Role: Provide an efficient and effective reception service to all Oral Health Service Tasmania (OHST) clients and centre-based staff, as well as administrative and clerical support to OHST staff and external service providers.
Liaise and assist in the coordination of the day-to-day functions of the Dental Centre and community clinics.Provide a clerical support service in relation to the administrative functions associated with primary patient care.Ensure prompt, sensitive and confidential handling of enquiries from the public.Control and direct all incoming telephone calls to the service.Assist clinicians in scheduling and prioritising appointments for all service providers located at the dental centre, including issuing appointment letters.Maintain client records and general filing systems.Register all clients on the electronic client database, conduct initial triage of clients, identify course of care, and maintain client waiting lists.Note: Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
The Team: This position is based in Launceston, working as part of a multi-disciplinary team with the opportunity to work directly with the public as well as undertake general administrative duties.
Details of appointment: Permanent full-time, day worker, working 76 hours per fortnight, commencing as soon as possible. Notwithstanding, hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full-time, part-time, and casual vacancies.
Salary: $64,125 to $68,925 per annum. Our Employer 11.5% superannuation contribution is on top of this amount.
Salary range is in accordance with Public Sector Unions Wages Agreement 2022.Download the Statement of Duties and any Associated Documents We encourage you to review the Statement of Duties and Applicant Guide prior to applying for an overview of the duties, program, selection process, and application guidance.
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills, and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
For more information: Applicants who require further information are encouraged to contact the contact person for detailed information about the vacancy.
Name: Kristin Clark
Position: Senior Customer Service Officer
Phone number: (03) 6777 1262
Email address: ******
What it is like working at the Department of Health? Compassion, Accountability, Respect, Excellence are the key values to work in the Department of Health. Listening to some of the lived experiences from within the department through some of our wonderful staff and hearing about their journey in relocating to Tasmania!
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