Customer Service Manager/Route Supervisor - Victoria Job Category: Manager
Requisition Number: CUSTO039263
Posted: September 20, 2024
Employment Type: Full-Time
Location231-Victoria BC
947 North Park
Victoria, BC V8T1C5, CAN
Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity.
Career OpportunityCanadian Linen and Uniform Services Company is looking for an experienced Route Supervisor/Customer Service Manager who will be responsible for the overall daily supervision of drivers on assigned routes. The ideal candidate will need to have prior experience in route supervision in a fast-paced environment.
What you'll do:Direct, supervise and manage drivers and assigned routes;Develop strategies to optimize route productivity;Train new employees in the use of equipment, safety, and driving hazards;Provide employee supervision and problem-solving;Ride with drivers to detect errors in driving the vehicle or servicing accounts;Direct research into causes of customer complaints;Assist in researching, analyzing, designing, and implementing routes;Design and implement safety policies and procedures;Maintain employee and customer retention rate through active communication and problem-solving efforts;Create presentations and other management-level reports;Perform other duties as assigned or requested.We are looking for individuals who are:Bachelor's degree preferred but equivalent experience will be considered;Valid driver license with clean driving record (we require a Driver's abstract);2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;2+ years of management experience (including training and development);Working knowledge of Microsoft Office (Outlook, Word, and Excel);Ability to meet the physical requirements of the position (including the ability to lift up to 50 lbs. on a regular basis);Customer-focused and detail-oriented;Excellent communication and interpersonal skills;Excellent time management and problem-solving skills.What's in it for you:Job stability: Canadian Linen has been employing people for over 95 years in Canada;Competitive pay rate;Great benefits and employee assistance program;Ongoing training and mentoring;Great teammates and collaborative work environment;Consistently growing company that promotes from within.Compensation: The salary rate that Canadian Linen and Uniform Service reasonably expects to pay for this position ranges from $65,000-$70,000 depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission.
We thank all candidates for their interest. However, only those selected for a telephone interview will be contacted.
Canadian Linen & Uniform Service Corp. is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities, and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
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