Select how often (in days) to receive an alert:Discover OpalOpal is one of Australasia's leading packaging and paper companies. We manufacture goods that you see, touch, and use every day, and our customer base includes some of the biggest names in FMCG, Retail, and Fresh Produce.Discover the OpportunityThis is an excellent opportunity to join our Opal Packaging Plus (OPP) Truganina site, responsible for the daily operation of the Customer Service Team to enable order processing and issue resolution within the agreed service level agreements.You will contribute to the success of Opal by:Providing ongoing coaching to the team to improve customer performance and operational efficiencyDeveloping, building, and fostering an engaged high-performance culture across the teamActively leading and supporting a Safety culture within the team by adopting the Culture of CareManaging the order process and clearing roadblocks and escalated issues to facilitate team performanceManaging the team's performance to maximize responsiveness and accuracy, and monitoring and reporting on critical KPIsProviding insights from customer data and feedback to the Marketing and Sales TeamsEnsuring that Accounts Receivables and Payables functions are performed in timeLiaising with customers in relation to process enquiries, orders, price variances, and queriesImplementing system enhancements to ensure issue management processes for NCRs are completed in a timely and responsive mannerDiscover YourselfYou are an experienced customer service professional, ideally with experience in packaging, manufacturing, or logistics. However, we are open to other Customer Service backgrounds. Most importantly, you have solid experience in leading and managing a team in a fast-paced customer service environment.Specifically, for this role, we expect you will have:A tertiary qualification in a commercial stream (i.e., business, management)Solid experience in leading and managing a team in a fast-paced customer service environmentPrevious experience in a customer-facing roleProficiency in SAP or any other ERP systemThe ability to prioritize important activities and problem-solveHighly developed communication skills with the ability to collaborate productively and professionally with all levels of peopleA confident and friendly manner with the ability to remain calm under pressureOpal is an equal opportunity employer. We are proud of our equitable processes for employment and career development opportunities. We have an inclusive culture, where diverse backgrounds, experiences, and identities are celebrated. It is important to us that everyone feels a strong sense of belonging.To formally apply, please send your cover letter and resume via the application link.
#J-18808-Ljbffr