Customer Service Manager – International Freight Forwarding Join a global leader in freight forwarding, delivering end-to-end supply chain solutions across diverse industries. Their commitment to innovation, client satisfaction, and operational excellence has positioned them as a market leader in the Australian logistics landscape.
This is a fantastic opportunity to lead an experienced team, drive client success, and enhance operational performance.
The Role As the Customer Service Manager, you will play a pivotal role in overseeing service delivery, fostering team development, and enhancing productivity. This is an opportunity to showcase your leadership skills and make a tangible impact by shaping team performance and client satisfaction.
As Customer Service Manager, you will: Oversee client onboarding, SOP compliance, and resolve escalations. Drive team productivity, process improvements, and profitability. Recruit, develop, and motivate a high-performing customer service team. Build strong relationships with internal teams and key stakeholders. About You You're a seasoned professional with a passion for customer service and team leadership in the logistics and/or freight forwarding industry. You thrive in a dynamic, KPI-driven environment and have the initiative to continuously improve both team and client outcomes.
Key Requirements Proven experience leading or supervising customer service teams in international logistics or freight forwarding. Exceptional interpersonal and leadership skills. Strong commercial acumen and client management skills. Success in KPI-driven environments and process optimization. CargoWise experience highly regarded. Full Australian working rights. What's on Offer Competitive salary package. Flexible hybrid work arrangements. Supportive team environment with career growth opportunities. Location Tullamarine, Melbourne
Ready to make an impact? Apply now and lead a team at the forefront of supply chain excellence!
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