Apply now Job no: 565778
Work type: Part Time
Location: Mornington
Categories: Sales
Part Time Position.
Guaranteed base earnings.
Paths for career progression with a trusted national brand.
Harvey Norman Mornington is seeking a passionate and focused Customer Service Manager/PA to join them in delivering Great Service, Always! to their customers.
In this role you will:Actively manage Harvey Norman customer repairs & servicing.Tag faulty products and liaise with our service agents & suppliers while keeping the service database up to date.Keep our customers updated on the status of their repairs and ensure this is completed within an acceptable time frame while providing outstanding customer service.Process and follow up on orders placed online.Packing Online orders and booking couriers.Run weekly reports for repairs/service jobs as required by the Proprietor.Advise customers of arrival of stock and organise delivery as requested by the Proprietor.Work directly with the Proprietor to assist with paperwork, procedures, and other tasks.Communicate and work alongside the sales team by assisting them with customer issues and service.Assist with answering incoming phone calls.What we require:20 – 25 Hours per week over 3 days, flexible for the right applicant.Flexible to work extra hours through the busy retail trade periods.Experience in (or ability to work in) a customer-focused, successful retail business.Experience working in a high volume administration role.Capacity to juggle multiple tasks with a flexible, 'can-do' attitude.Customer service champion with very strong communication and interpersonal skills.Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills.Familiarity with Australian Consumer Law (desirable).Being full of energy, ambitious, confident, and flexible.Friendly, outgoing, approachable and able to work well as a team member.Ability to service customers while managing work tasks around their needs.Going above and beyond to provide exceptional customer-focused problem solving.Experience of resolving customer complaints and making quick decisions to ensure happy customers.Ability to work in a team environment with great communication skills.What we offer:Harvey Norman is a strong advocate of career progression with a wide support network for professional development.An environment where good performance is recognised and rewarded.A flexible and positive work environment.If this role exhilarates your passion for a new opportunity, then please submit your application for consideration. Advertised: 06 Jan 2025 AUS Eastern Daylight Time
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