From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work. Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home." Be part of the Myer Geelong leadership team as the Customer Service Manager, leading Service & Selling teams to success by delivering superior customer service to make profitable sales.
Be responsible for championing our Customer First Plan, managing day-to-day operations and driving sales. Reporting to the Assistant Store Manager and supported by the leadership team, you will manage, lead and mentor teams across various departments.
About The Role: Manage the daily activities of your team and business to drive financial performance. Optimise the productivity of the team by leveraging workforce management. Drive high performance, customer-focused service and selling culture through role modelling, communication, feedback and recognition. Maximise the team's service and selling activities by effective management and delegation to minimise operational activities. Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders. Maximise time spent on selling floor to lead and manage the business, understand the customer, coach and support the team and embed new initiatives and ways of operating. About You: Previous experience as a retail manager, area manager or similar. People leadership skills with a 'hands-on' approach are essential. Demonstrated ability to lead a team to achieve sales and meet KPIs. Experience in performance management will be highly regarded. Superior customer service and selling skills. Strong retail, financial and business acumen. Excellent time management skills with the ability to work independently on prioritising and meeting deadlines. Benefits to you: Become a leader within one of Australia's most-loved department stores. Career development and progression opportunities. A great range of discounts and Myer Team Member exclusive offers. Access to volunteer, parental and lifestyle leave. Service Recognition, Inspirational People Awards, and more! Our management teams work across key store trading hours, including extended/peak trade (e.g. Black Friday and Christmas-New Years).
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