Paid day off each year to celebrate your birthday!
At Sunny Queen, we are all about eggs! With over 90 years "eggsperience" in the industry, we are passionate and committed to provide quality products whilst ensuring the welfare of our hens.
Sunny Queen is one of the most well-known, and well-loved food brands in the country. From humble beginnings at a local farmer's market, you can now find a range of Sunny Queen products in most supermarkets across Australia. Our products can also be found in cafes and restaurants across Australia through Foodservice distributors and are available in several export markets.
Our vision is to deliver healthy, nutritious, tasty, and Australian made food which is easy to use and helps consumers to feel good about their choices. That's why we offer the goodness of eggs in many shapes and sizes: from fresh eggs to liquid egg products and even ready-made frozen range – we have something for everyone!
A career at Sunny Queen means becoming part of a working culture that recognises people development as crucial to our overall long-term success.
We're seeking a Customer Service Manager to lead our dynamic Customer Service team at our state-of-the-art Carole Park office. In this role, you'll be responsible for motivating, coaching, and developing your team to hit targets and exceed customer expectations. You will also drive continuous improvement and procedures to enhance efficiency.
If you're passionate about leadership, results, and creating a positive work environment, we'd love to hear from you!
As a Customer Service Manager, you will: Lead, train, and coach the team, monitoring performance and KPIs.Oversee efficient order processing, claims management, and daily department operations.Drive continuous improvement of procedures to enhance customer service delivery.Identify business gaps and develop processes to improve the customer experience.Support CRM development and integration with internal systems for better efficiency.Manage team resources, provide sales support, and lead special projects as required.To thrive in this role, you will bring: 5+ years sales team leadership experience, with a proven track record of driving results, ideally in food/agribusiness sectors.Passion for customers, with a focus on delivering exceptional customer experiences.Experience in designing business processes within a CRM framework, including executing CRM-based marketing campaigns.Excellent communication skills, both written and verbal, for effective customer interaction and team leadership.Strong data analysis and reporting abilities to make informed decisions and drive performance improvements.At Sunny Queen, we value diversity and inclusion in our workplace. As an equal opportunity employer, we welcome candidates of all backgrounds and embrace diversity in gender, sexual orientation, age, abilities, ethnicity, and religion. Upholding our core values of Teamwork, Respect, Integrity, Courage, and Excellence, we empower every individual to contribute their unique perspectives and talents.
No agencies please.
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