KAB Seating is an Australian Division of an American owned company Commercial Vehicle Group Inc (CVG), a NASDAQ listed company based in Ohio USA.
KAB Seating has been distributing its products in Australia for over 35 years, having been established in 1988.
KAB Seating has four branches across Australia: Brisbane, Sydney, Melbourne, and Perth.
The main industry sectors that KAB Seating sells their products into include, but are not limited to, Transport, Agriculture, Construction, Earthmoving, Mining, and Marine. KAB also has an extensive range of ergonomically designed premium office seats for extended use workplaces such as call centres, control rooms, processing plants, assembly plants, as well as executive and general office use.
A Customer Service Manager position has become available in our Brisbane Branch based in Park Ridge. This role is responsible for dealing with and managing our major accounts and supporting our sales team.
The Role The position of Customer Service Manager will include, but is not limited to, the following:
Ensure that effective sales strategies are in place across the Sales Team. In conjunction with senior management, develop and recommend strategic marketing and selling strategies and policies for products with the aim of achieving company budgets and goals for sales growth, without compromising profit margins. Manage the implementation and pursuit of approved strategies and projects to retain and grow the business. Proactively manage major and National accounts. Identify new markets and sales opportunities for new and existing products. Ensure that Company products are consistently and effectively marketed. Contribute to the strategic direction of the business by proactively seeking new opportunities and markets relevant to the location. The Candidate To be successful in this role you will ideally meet the following criteria:
4+ years of senior management experience in a dynamic manufacturing environment. Excellent Communication Skills, including an ability to focus on influencing and engaging key industry stakeholders and clients. Ability to lead and motivate a team of sales professionals with an incentive-based reward system. Your application will include the following questions:
How many years' experience do you have as a customer services manager? Do you have experience in a sales role? Do you have customer service experience? Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? How many years' experience do you have as a key account manager? What's your expected annual base salary? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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