Want to work in an environment you can smile and delight to make a difference to someone's day?Want to nurture and mold a team to be sparkly superstars day in and day out?Want to be part of a team who supports each other and values customer service and teamwork?If these things excite you, we have the job for you!Join our team as our Customer Service Manager and help us take our team and service to the next level.Key Responsibilities:Ensure successful daily operations of the club in accordance with club policy and procedure.Ensure optimum levels of service are provided at all times.Ensure quality of services and hygiene, ensuring the club is clean and ready for operations at all times. Troubleshoot deficiencies when required.Ensure feedback for service and culture is passed on to the relevant personnel in a timely manner.Remain accessible to patrons and team members by being available and highly visible in patron areas.Troubleshoot and resolve patron feedback and complaints.Train all staff including Management, Supervisors, and Floor staff in our Hornets Values.Must be able to work nights and weekends. Thursday to Sunday roster mid shifts.Please send your resume to ****** and tell us all about you! Note: only shortlisted applicants will be contacted.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a customer services manager?Do you have customer service experience?Do you hold a current Responsible Service of Alcohol (RSA) certificate?Do you hold a current Responsible Conduct of Gambling (RCG) certificate?How many years of people management experience do you have?What's your expected annual base salary?
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